How to raise your complaints / concerns If you have a problem, concern, or complaint about any part of the financial advice you have received from us, you may contact us using any of the following
means:
-in writing: Complaints Officer, Total Assurance, 61
Coleraine Drive, Hamilton
-by telephone: +64 22 634 1030
-by email: shiju@13.236.84.247
-completing the online complaints form:
The mortgage brokers provide their services free of cost to the customer. They deal with different lenders and can provide the options most suited to your circumstances. They access your needs and identify your loan requirements accordingly. Using a mortgage broker gives you more options – they look at multiple lenders, not just banks, to find the loan which is right for you.
We will complete all the mortgage applications for you to ensure your home loan application has the optimum chance of success. Our custom mortgage broking software compares all mortgage rates so we can deliver you the best value home loan for your situation.
In most cases, it is seen that people like to fix the interest rate on their loan for certain period like 1 to 2 years or more, so it gives more certainty to their household budget, but in some situations, it may be more advisable to have the loan on floating interest rates or a combination of both. It all depends on your situation, the analysis of which we can help with. In New Zealand, currently the banks are offering the historical lowest ever interest rates, ever seen in this country.
Most of the banks require documents to prove your income and your deposit that you propose to contribute, together with your bank statements to verify your personal expenses pattern and your account conduct. The banks also require knowing of your current assets and liabilities. They usually require your residency status proof to process the application.
Most of the banks require 5 to 10 working days to access the application. In some cases, it may vary depending on the urgency of the application.
We aim to resolve complaints within 10 working days of receiving them. If we can’t, we
will contact you within that time to let you know we need more time to consider your complaint.
We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so.
If we can’t resolve your complaint, or you aren’t satisfied with the way we propose to do so, you can contact Financial Services Complaints Limited.
We are a member of the Financial Services Complaints Limited’s approved dispute resolution scheme.
FSP Number: FSP597269
Trading Name: Total Assurance
Financial Advice Provider: VSR MarketingLimited
VSR Marketing Limited (FSP597269, trading as Total Assurance) holds a licence issued by the Financial Markets Authority (FMA) to provide financial advice
Total Assurance is there to give the right advice to protect your risk and help to get the right home loan or refinance
VSR Marketing Limited (FSP597269, trading as Total Assurance) holds a licence issued by the Financial Markets Authority (FMA) to provide financial advice. Download disclosure
